Privacy Policy

A legal disclaimer

Trinitas Homes Pty Ltd ABN: 63 686 243 416
Effective Date: January 2026
Last Updated: February 2026

1. Overview

Trinitas Homes Pty Ltd ("Trinitas Homes", "we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store your personal information when you:

Visit www.trinitashomes.com.au
Submit an enquiry
Request a property offer
Contact us by phone, email or online form
Interact with our advertisements

This policy applies to individuals located in Australia, including Victoria.

2. What Personal Information We Collect

We may collect the following types of personal information:

2.1 Identification & Contact Information

Full name
Phone number
Email address
Residential or property address

2.2 Property Information

Property ownership details
Property condition
Financial information relevant to property sale
Any additional details you voluntarily provide

2.3 Technical & Website Data

IP address
Device type
Browser type
Pages visited
Time spent on pages
Referral source

We do not intentionally collect sensitive information unless you voluntarily provide it.

3. How We Collect Personal Information

We collect personal information:

Directly from you via enquiry forms
When you request a property offer
When you call or email us
Through cookies and tracking technologies
From advertising platforms (e.g., when you submit a lead form)
From publicly available property databases (where relevant and lawful)

We only collect information that is reasonably necessary for our business activities.

4. Purpose of Collection

We collect personal information to:

Assess and evaluate your property
Provide you with a purchase offer
Communicate with you about your enquiry
Conduct due diligence and property assessments
Improve our services and website performance
Conduct marketing and remarketing campaigns
Comply with legal obligations

We will not use your personal information for unrelated purposes without your consent unless required by law.

5. Cookies & Online Tracking Policy

5.1 Use of Cookies

Our website uses cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Measure advertising performance
Deliver targeted advertising

Cookies may collect technical information such as IP address, browser type, device ID, and browsing behaviour.

5.2 Google Ads & Remarketing

We may use:

Google Ads conversion tracking
Google Analytics
Google remarketing services

These services may use cookies to show you advertisements based on your previous visits to our website.

Third-party vendors, including Google, may display our advertisements on websites across the internet.

You can manage or opt out of personalised advertising by visiting:

Google Ads Settings
Your browser cookie settings

5.3 Meta (Facebook) Pixel

We may use Meta Pixel to measure advertising effectiveness and show relevant advertisements.

Meta may collect information about your interaction with our website in accordance with its privacy policy.

5.4 Managing Cookies

You can disable cookies through your browser settings.
Please note that disabling cookies may affect website functionality.

By continuing to use our website, you consent to the use of cookies as described in this policy.

6. Disclosure of Personal Information

We may disclose personal information to:

IT service providers
CRM software providers
Marketing and advertising platforms
Professional advisers (lawyers, accountants)
Property valuers or consultants
Government authorities where required by law

Some third-party providers may store data overseas (including the United States). We take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

We do not sell personal information to third parties.

7. Data Storage & Security

We take reasonable technical and organisational measures to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Modification or disclosure

Personal information is stored electronically on secure systems and may also be stored in secure cloud-based environments.

While we take reasonable precautions, no data transmission over the internet is completely secure.

8. Data Retention

We retain personal information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes

When no longer required, information is securely destroyed or de-identified.

9. Direct Marketing

We may use your personal information to send you:

Information about your enquiry
Follow-up communications
Related property acquisition information

You may opt out at any time by:

Contacting us directly
Using any unsubscribe link provided

We comply with the Spam Act 2003 (Cth).

10. Access & Correction

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information

Requests must be made in writing using the contact details below.

We will respond within a reasonable timeframe.

11. Complaints

If you believe we have breached your privacy rights, please contact us in writing.

We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Victorian-Specific Considerations

As we operate in Victoria:

We comply with relevant Victorian property and consumer laws
Any disputes arising from this policy are governed by the laws of Victoria, Australia
Legal proceedings, if required, will be conducted in Victoria

13. Updates to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be published on our website with the updated effective date.